Cancellation and Refund Policy

At GoodRx Medicine, we prioritize delivering quality healthcare at your convenience. 

Our dedicated customer support team is available 24/7 to address any concerns you may encounter during your purchase.

Cancellation Conditions

Cancellation of products is permissible under the following circumstances:

  • Product out of stock
  • Exceeding maximum purchase quantity
  • Customer-initiated cancellation
  • Non-payment issues
  • Disputes or grievances

Please note that once the order has been shipped, it cannot be canceled.

Damaged or Lost Products

In cases where products are damaged or lost during transit, we ensure customer satisfaction by offering either a product replacement or a complete refund. 

For partial order deliveries, customers are charged only for received products, and the remaining order amount is immediately refunded.

Refund Processing Time

Refunds may take up to 30 business days to be processed. For any unresolved queries or complaints, our customer service executives are available to assist you.

Query Duration

Please note that queries raised after 45 days from the date of order placement will not be entertained.

For assistance or further clarification on our cancellation and refund policies, feel free to contact our customer service team.